On February 12, Volvo Cars issued a statement. They responded to recent reports from some customers about irregularities in the new car sales process.
Volvo Cars takes this matter seriously. We apologize for the inconvenience caused to our customers. We stand with our customers and will not tolerate any actions that harm their interests. After the incident, Volvo Cars launched an immediate investigation. We will ensure transparency and thoroughly investigate the cause. We will handle the situation according to laws and regulations, protecting our customers’ rights. Volvo Cars enforces strict traceability for original parts. Each part meets global quality standards, providing customers with a safe and worry-free experience. Volvo Cars remains customer-focused. We commit to delivering safe and reliable products and services. In the future, we will strengthen oversight of authorized dealers. We will standardize sales and service processes to protect every customer’s rights.
Recently, several Volvo owners reported on platforms like Xiaohongshu. They claimed that the 4S stores replaced the “Bowers & Wilkins” sound systems with counterfeit ones.